Account, Usage & Billing

Your profile and password, what your plan includes, how many minutes you have left, and where every debit came from.

The Account screen

Sidebar › Account › Account — or your avatar in the top bar. A banner across the top shows your name, role, email, organisation and location, plus two quick stats: your plan and how many workspaces you can reach. Under it are four tabs, each gated by permission, so you may see fewer:

Tab	Contains
Profile	Name and organisation details.
Security	Change password.
Plan & Billing	Current plan, amount and remaining duration.
Preferences	Webhook URL for your own systems.

The screen opens on the first tab you’re allowed to use, so nobody lands on a blank panel.

The banner. Identity on the left, and on the right the two numbers worth knowing at a glance — your plan's state and how many workspaces you can reach.

Profile

First and last name — how you appear on comments and mentions, so keep it recognisable to your team.
Email address — your sign-in identity.
Organisation name — shown for organisation accounts; individual accounts skip it.
Location details appear in the banner and are used on billing documents.

The four tabs sit in a rail on the left; the selected one fills the panel beside it. Email is fixed — it is your sign-in identity — so it renders read-only.

Security

Change your password here — current password, then the new one twice, with strength rules checked as you type. Forgotten passwords are reset from the sign-in screen instead. Sessions are per browser; Logout at the bottom of the sidebar ends the current one.

Plan & Billing

Field	Meaning
Current Plan	The plan your account is on, with an Active status pill.
Plan Amount	What the plan costs.
Remaining Duration	Minutes left to process against the plan.

Upgrade Plan starts the conversation with our team when your volume outgrows the current one. If minutes run low mid-month, it’s the remaining-duration number to watch — calls can’t process without minutes available.

The Plan and Billing tab showing current plan, plan amount and remaining duration, with an Active status pill — Three fields and a status pill. **Remaining Duration** is the one that stops processing when it reaches zero.

Preferences

The one setting here is your webhook URL — where the platform posts processing events so your own systems can react. Enter the URL, press Test to confirm your endpoint answers, and save once the test passes. The save is deliberately gated on a successful test, which stops a typo from silently dropping every event. Full detail in API & webhooks.

Usage & Transactions

Sidebar › Account › Usage is the consumption view. At the top, two wallet cards:

Available Balance — funds on the account.
Available Minutes — processing minutes left.

Available Balance and Available Minutes wallet cards — Balance and minutes — the two numbers to check before a large backfill.

Filter by workspace (or All Workspaces) and by date range, then Apply Filter. Download produces a printable copy of the view. Five status cards summarise processing across the range:

Status	Meaning	What to do
Succeeded	Processed and available in the dashboard.	Nothing.
Running	Currently processing.	Wait; refresh the dashboard shortly.
Queued	Accepted, waiting for a processing slot.	Wait. A persistent queue on a big batch is normal.
Failed	Processing failed.	Open Failed Calls for the reason and re-run.
Total Calls	Everything ingested in the range.	Reconcile against what your storage sent.

Five status cards across the usage screen: succeeded, running, failed, queued and total calls — The five status cards for the selected range. A failed count this size is worth opening — see Failed Calls.

The daily ledger

The table below the status cards is the account ledger, one row per day:

Column	Meaning
Date	The ledger day.
Credited Minutes	Minutes added — top-ups and plan renewals.
Credited Amount	Value credited.
Debited Amount	Value consumed.
Debited Minutes	Minutes consumed by processing.
Ledger	Opens that day’s detail.

The day-level view breaks a single day into individual entries — time, description, and the credited and debited minutes and amounts. This is where you settle “why did we burn so many minutes on Tuesday”: usually a bulk backfill, a duplicated folder scan, or a processing limit that was left switched off.

The Daily Ledger table, one row per day, with credited and debited minutes and amounts and a View link per row — The ledger, day by day, with minutes and amounts on both sides. **View** on a row opens the individual entries behind that day's total.

Failed calls are refunded

Charging is prepaid: minutes are debited when a call is picked up for processing, so a call that fails shows both a debit and a matching credit in the day ledger. You pay for calls that made it through, not for attempts.

The Day Ledger dialog listing the individual entries behind one day's total, each naming the workspace and call it belongs to — Two entries for one call: the debit on pickup, and the credit when it failed.

Invoices & Disputes

The invoices screen lists billing documents for a date range, defaulting to the recent period, and prints or saves as PDF for your finance team. If a line doesn’t look right, Raise Dispute sends our billing team a message attached to that invoice — always faster than a cold email, because the invoice context comes with it.

How minutes are consumed

Minutes are audio duration. A ten-minute recording consumes about ten minutes of plan balance when it processes.
Failed calls show under Failed rather than Succeeded; check the ledger against the status counts if a number surprises you.
Re-running a failed call processes it again — worth knowing before you re-run a large batch.
Processing limits protect the balance. Minimum and maximum call duration, and percentage of calls to process, are set per workspace and keep dropped calls and stuck recordings from eating minutes — see Processing limits.
Watch the Queued count on backfills. A historical import can consume a month of minutes in an afternoon; check remaining duration before you point the platform at an archive.